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Frequently Asked Questions

Find answers to common questions about ordering, shipping, account management, and security.

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Please Note

System Maintenance Windows: Wednesday evenings from 6:00 PM to 9:00 PM PT. During this weekly maintenance window, system updates may be applied and the site may be temporarily unavailable. If you experience unavailability during this time, please check back later. Thank you for your consideration.

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Bulk Orders

When ordering more than 25 pieces, please contact [email protected] for an exception request.

A fully processed order has completed processing, production, and shipping.

Processing Time

  • Monday–Friday before 3:00 PM PT: processed the same day.
  • Monday–Friday after 3:00 PM PT: processed the next business day.
  • Weekend orders: processed the following Monday.
  • Holiday orders: processed the next business day.

Example: An order placed before 3:00 PM PT on Friday will begin processing on the next business day, Monday.

Estimated Printing & Shipping Timeframes

  • Printing Prep: 1–2 business days
  • PST: 1–2 business days
  • MST: 1–2 business days
  • CST: 3–4 business days
  • EST: 4–5 business days

No. Expedited shipping is not available. All orders follow standard shipping timelines to manage costs and maintain consistency. If materials are needed sooner, we recommend downloading the files and using a local printer.

Go to the Order History tab at the top of the home page. Each order displays its current status, and once shipped, the tracking number will appear for shipment tracking.

Check the order status in Order History. If the tracking number or order information is missing, contact [email protected].

Yes. You can update your information in the My Account section.

SEARCHES

Enter part of the product name, item number, or a relevant keyword into the search box. Some categories also include filters to help locate products more quickly.

CANCELING AN ORDER

Orders cannot be canceled through the website once submitted because the order process is fully automated. To request cancellation, contact [email protected].

SECURITY

Yes. User identities are protected through authentication during sign-on and access to the webstore.